GENERAL CONTRACT CONDITIONS
This contractual document will govern the contracting of products and services through the website www.madhockey.es or madhockey.eu, owned by MADHOCKEY SL, hereinafter MADHOCKEY.
The acceptance of this document implies that the USER:
- You've read, you understand and you're agree with this text.
- Is a person with sufficient capacity to contract.
- Assumes all the obligations set forth herein.
These conditions will have an indefinite validity period and will be applicable to all contracts made through the MADHOCKEY website.
Identity of the contracting parties
On the one hand, the supplier of the goods contracted by the USER is MADHOCKEY SL, with Tax Identification Code B87495008, with registered office at Calle Acuario, 29; 28938 Mostoles. Madrid, registered in the Mercantile Registry Volume 34379, Folio 180, Section 8, Page 618406. And on the other hand, the USER, registered on the website by means of a username and password, over which they have full responsibility for use and custody, and is responsible for the veracity of the personal data provided to MADHOCKEY.
Object of the contract
The purpose of this contract is to regulate the contractual relationship of sale born between MADHOCKEY and the USER at the moment in which the latter accepts during the contracting process in INLINE the corresponding box. The contractual relationship of sale entails the delivery, in exchange for a certain price and publicly exposed through the website, of a specific product.
1. GENERAL CONTRACTING CLAUSES AND CONTRACT LANGUAGE
Unless specifically stipulated in writing, placing an order with MADHOCKEY will imply acceptance by the USER of these legal conditions. No stipulation made by the USER may differ from those of MADHOCKEY if it has not been expressly accepted in advance and in writing by MADHOCKEY.
The contract will be formalized in Spanish.
2. ORDER SHIPPING
The PROVIDER will not send any order until it has verified that the payment has been made. Merchandise shipments will usually be made by EXPRESS COURIER (GLS, DHL, CORREOS...), according to the destination freely designated by the USER. The dates or delivery times will be understood as approximate, and the delay will not constitute an essential breach. In the event that the PROVIDER has not delivered the merchandise after 30 days from the agreed delivery date, the customer will be entitled to cancel the order and receive a refund of the total amount paid at no cost, and without derive no liability for damages attributable to the PROVIDER.
The delivery time is usually between 2 and 14 working days, depending on the destination population and the chosen payment method. This term is understood as long as the availability of the merchandise has been confirmed and the full payment of the order has been verified. MADHOCKEY will not assume any responsibility when the delivery of the product or service does not take place, because the data provided by the USER is false, inaccurate or incomplete. The delivery will be considered made at the moment in which the carrier has made the products available to the USER and the latter, or his delegate, has signed the delivery receipt document. It is up to the USER to verify the products upon receipt and expose all reservations and claims that may be justified in the delivery receipt document.
3. RIGHT OF WITHDRAWAL
In accordance with the provisions of the General Law for the Defense of Consumers and Users, the USER will have the right to withdraw from the contract for a period of 14 calendar days without the need to indicate justification, except for legal exceptions.
The right of withdrawal will not be applicable to contracts that refer to:
- - The supply of goods made according to the specifications of the consumer and user or clearly personalized.
- - The supply of goods that can deteriorate or expire quickly.
- - The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
The withdrawal period will end after 14 calendar days from the day of the conclusion of the contract. To exercise the right of withdrawal, the USER must notify their decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). You can use the model withdrawal form below, although its use is not mandatory. Both the email and the postal address to which you can send your request appear in these purchase conditions.
To determine the observance of the withdrawal period, the date of issue of the declaration of withdrawal will be taken into account. MADHOCKEY will communicate without delay to the USER in a durable medium the acknowledgment of receipt of said withdrawal, in case of receiving the exercise of this right through email.
MADHOCKEY will reimburse any payment received from the USER, excluding, where appropriate, delivery costs, without undue delay and, in any case, before 14 calendar days have elapsed from the date on which it was informed of the decision to withdraw from the USER contract. MADHOCKEY will make the reimbursement using the same means of payment used by the USER for the initial transaction, unless the USER expresses otherwise and as long as the USER does not incur any expenses as a result of the reimbursement. However, in the event that the USER has expressly selected a delivery method other than the least expensive method of ordinary delivery, MADHOCKEY will not be obliged to reimburse the additional costs derived from it.
The USER must return the products that make up the order object of the return to MADHOCKEY in perfect condition, without any undue delay and, in any case, no later than within 14 calendar days from the date on which you communicate your decision. withdrawal from the contract to MADHOCKEY. This period will be considered fulfilled if the client returns the goods before the period of 14 calendar days has expired. The user will bear the direct costs of returning the order.
The USER will be responsible for the decrease in the value of the securities resulting from handling them other than what is necessary to establish their nature, characteristics or operation.
MADHOCKEY provides the following form to USERS who, having purchased a product on this website, wish to cancel the purchase contract. However, and in order to facilitate the right of withdrawal, all the fields of this form must be completed by the client:
“To the attention of MADHOCKEY, SL, with address at Calle Acuario, 29; 28938 Mostoles. Madrid:
I hereby inform you that I withdraw from the sales contract referring to the order placed through the website www.madhockey.es//www.madhockey.eu.
Order date: __/__/_____.
Name and surname of the client:
Client's signature (in case it was delivered on paper):
Any claim that the USER deems appropriate will be dealt with as soon as possible, and may be made at the following contact addresses: email@example.com.
5. FORCE MAJEURE
The parties will not incur liability for any fault due to force majeure. The fulfillment of the obligation will be delayed until the cessation of the case of force majeure.
The USER may not assign, transfer or transmit the rights, responsibilities and obligations contracted in the sale. If any stipulation of these conditions is considered null or impossible to comply with, the validity, legality and compliance of the rest will not be affected in any way, nor will they be modified in any way. The USER declares to have read, know and accept these General Conditions in their entirety.
7. GENERALITIES OF THE OFFER
All sales and deliveries made by MADHOCKEY will be understood to be subject to these General Conditions. No modification, alteration or agreement contrary to MADHOCKEY's Commercial Proposal or stipulated here will have effect, unless expressly agreed in writing signed by MADHOCKEY, in this case, these particular agreements will prevail.
Given the continuous technical advances and improvements of the products, MADHOCKEY reserves the right to modify its specifications regarding the information provided in its advertising, until it affects the value of the products offered. These modifications will also be valid in the event that, for any reason, the possibility of supplying the products offered is affected.
8. PRICE AND TERM OF VALIDITY OF THE OFFER
The prices indicated for each product include Value Added Tax (VAT) or other taxes that may be applicable. These prices, unless expressly stated otherwise, do not include shipping, handling, packaging, shipping insurance or any other additional services and annexes to the product or service purchased.
The prices applicable to each product are those published on the website and will be expressed in EURO currency. The USER assumes that the economic valuation of some of the products may vary in real time. Before making the purchase you can check INLINE all the details of the budget: items, quantities, price, availability, transport costs, charges, discounts, taxes and the total purchase. Prices may change daily while the order is not placed. Once the order is placed, the prices will be maintained whether or not the products are available. Any payment made to MADHOCKEY entails the issuance of an invoice in the name of the registered USER or the company name that he/she has informed at the time of placing the order. This invoice will be sent together with the purchased product to the email address provided by the USER. For any information about the order, the USER may contact through the email address firstname.lastname@example.org.
9. TRANSPORTATION COSTS
The prices do not include shipping or communication costs, or installation costs, or additional services, unless otherwise expressly agreed in writing.
The shipping costs indicated when placing the order will apply regardless of the number of items and will be calculated according to the specifications and weight of the order.
The USER will always have the cheapest option pick up the order in store. Ask at email@example.com.
10. METHODS OF PAYMENT, CHARGES AND DISCOUNTS
The following payment methods are offered: Bank transfer and credit/debit card. In the case of selecting bank transfer, you will be provided by email with the details of the account to which you must make the transfer.
11. PURCHASING PROCESS
Basket (budget simulation)
Any product from our catalog can be added to the cart. In this, only the articles, the quantity, the price and the total amount will be observed. Once the basket is saved, the taxes, charges and discounts will be calculated according to the payment and shipping data entered. The carts do not have any administrative link, it is only a section where you can simulate a budget without any commitment on both sides.
From the cart you can make an order by following the steps below for its correct execution: 1. - Verification of billing information. 2. - Verification of the shipping address. 3. - Selection of the form of payment. 4. - Place the order (buy). Once the order is processed, the system instantly sends an email to the PROVIDER's management department.
Orders (purchase requests)
In a maximum of 24 hours, on working days, an email will be sent confirming the status of the order.
12. APPLICABLE GUARANTEES
All products offered through the website are completely original, unless otherwise indicated in their description. All of them have a guarantee period of two years, in accordance with the criteria and conditions described in Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of consumers and users and other complementary laws.
13. GUARANTEES AND RETURNS
Unless proven otherwise, it will be understood that the products are in accordance with the contract provided that they meet all the requirements that are expressed below, unless due to the circumstances of the case any of them is not applicable:
a) They conform to the description made by MADHOCKEY.
b) They are suitable for the uses to which products of the same type are ordinarily destined.
c) They are suitable for any special use required by the client when they have informed MADHOCKEY at the time of the conclusion of the contract, provided that the latter has admitted that the product is suitable for this use.
d) Present the usual quality and benefits of a product of the same type that the client can reasonably expect, taking into account its nature and, where appropriate, the descriptions of the specific characteristics of the products made by MADHOCKEY.
e) MADHOCKEY describes the details, technical characteristics and photographs of the products provided by their manufacturer, so that it is not bound by these public statements.
The responsibility for lack of conformity that the USER knows or could not have ignored at the time of the conclusion of the contract or that have their origin in materials supplied by the USER will not proceed.
If the product does not conform to the contract, the USER may choose between demanding its repair or replacement, unless one of these options is impossible or disproportionate. From the moment the USER informs MADHOCKEY of the chosen option, both parties must abide by it. This decision of the USER is understood without prejudice to the provisions of the following article for cases in which the repair or replacement fails to bring the product into compliance with the contract.
Any form of remediation that imposes on MADHOCKEY costs that, compared to the other form of remediation, are not reasonable, taking into account the value that the product would have if there were no lack of conformity, the relevance of the lack of conformity and if the alternative form of sanitation could be carried out without major inconveniences for the USER.
Rules of the repair or replacement of the product
Repair and replacement will conform to the following rules:
a) They will be free for the USER. This gratuity will include the necessary expenses incurred to correct the lack of conformity of the products with the contract, especially the shipping costs, as well as the costs related to labor and materials.
b) They will be carried out within a reasonable period of time and without major inconveniences for the user, taking into account the nature of the products and their purpose for the USER.
c) The repair suspends the computation of the periods referred to in the guarantee. The suspension period will start from the moment the USER makes the product available to MADHOCKEY and will end with the delivery to the USER of the already repaired product. During the six months after the delivery of the repaired product, MADHOCKEY will be responsible for the lack of conformity that motivated the repair. It is presumed that it is the same lack of conformity when defects of the same origin as those initially manifested are reproduced in the product.
d) If the repair is completed and the product is delivered, it is still not in accordance with the contract, the USER may demand its replacement, within the limits established in these conditions, or the price reduction or the termination of the contract.
14. APPLICABLE LAW AND JURISDICTION
These conditions will be governed or interpreted in accordance with Spanish legislation in what is not expressly established. MADHOCKEY and the USER agree to submit any dispute that may arise from the provision of the products or services covered by these Conditions to the courts and tribunals of the USER's domicile.
In the event that the USER is domiciled outside of Spain, the PROVIDER and the USER expressly waive any other forum, submitting to the Courts and Tribunals of Madrid (Spain).