General Terms and Conditions

GENERAL CONTRACTING CONDITIONS

 

This contractual document will govern the contracting of products and services through the website www.madhockey.es or madhockey.eu, property of MADHOCKEY S.L., hereinafter MADHOCKEY.

Acceptance of this document implies that the USER:

- You have read, understand and comprehend what is stated herein.

- A person with sufficient capacity to enter into contracts.

- Assume all obligations set forth herein.

These conditions will have an indefinite period of validity and will be applicable to all contracts made through the MADHOCKEY website.

 

Identity of the contracting parties

On the one hand, the supplier of the goods contracted by the USER is MADHOCKEY S.L., with Tax Identification Code B87495008, with registered office at Calle Acuario, 29; 28938 Móstoles. Madrid, registered in the Commercial Registry Volume 34379, Folio 180, Section 8, Page 618406. And on the other hand, the USER, registered on the website using a username and password, for which they have full responsibility for use and custody, and are responsible for the veracity of the personal data provided to MADHOCKEY.

 

Purpose of the contract

The purpose of this contract is to regulate the contractual relationship of sale between MADHOCKEY and the USER at the time when the latter accepts during the contracting process in INLINE the corresponding box. The contractual relationship of sale involves the delivery, in exchange for a price determined and publicly displayed through the website, of a specific product.

 

Contracting procedure

In order to access the products offered by MADHOCKEY, the USER must register through the website by creating a user account. Therefore, the USER must freely and voluntarily provide the personal data that will be required, which will be treated in accordance with the provisions of Regulation (EU) 2016/679 of April 27 (GDPR) and Organic Law 3/2018 of December 5 (LOPDGDD), and detailed in the Legal Notice and Privacy Policy of this website. The USER will select a username and password, committing to make diligent use of them and not to make them available to third parties, as well as to notify MADHOCKEY of their loss or theft or possible access by an unauthorized third party.

 

1. GENERAL CONTRACTING CLAUSES AND CONTRACT LANGUAGE

Unless otherwise stipulated in writing, placing an order with MADHOCKEY shall constitute acceptance by the USER of these legal conditions. No stipulation made by the USER may differ from those of MADHOCKEY unless it has been expressly accepted in advance and in writing by MADHOCKEY.

The contract will be formalized in Spanish.

 

2. ORDER SHIPPING

The PROVIDER will not send any order until it has verified that payment has been made. Merchandise will usually be shipped by EXPRESS MESSENGER (GLS, DHL, CORREOS, etc.), according to the destination freely designated by the USER. Delivery dates or deadlines will be deemed approximate, and delay will not constitute a fundamental breach. In the event that the PROVIDER has not delivered the merchandise after 30 days from the agreed delivery date, the customer will be entitled to cancel the order and receive a refund of the total amount paid at no cost, and without any liability for damages attributable to the PROVIDER.

The delivery period is usually between 2 and 14 working days, depending on the destination city and the chosen payment method. This term is understood as provided that the availability of the goods has been confirmed and full payment of the order has been verified. MADHOCKEY will not assume any responsibility when the delivery of the product or service does not take place, due to the data provided by the USER being false, inaccurate or incomplete. Delivery will be considered to have taken place when the carrier has made the products available to the USER and the USER, or the USER's delegate, has signed the delivery receipt document. It is the USER's responsibility to check the products upon receipt and to state any reservations and claims that may be justified in the delivery receipt document.

 

3. RIGHT OF WITHDRAWAL

In accordance with the provisions of the General Law for the Defense of Consumers and Users, the USER will have the right to withdraw from the contract during a period of 14 calendar days without having to provide justification, except for legal exceptions.

The right of withdrawal will not be applicable to contracts that refer to:

• - The supply of goods made according to the consumer and user's specifications or clearly personalized.
• - The supply of goods that may deteriorate or expire quickly.
• - The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery.

The withdrawal period will end 14 calendar days after the date of the contract. To exercise the right of withdrawal, the USER must notify his decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). You may use the withdrawal form template below, although its use is not mandatory. Both the email address and the postal address to which you can send your request appear in these purchase conditions.

To determine compliance with the withdrawal period, the date of issue of the withdrawal declaration will be taken into account. MADHOCKEY will promptly notify the USER on a durable medium of the acknowledgement of receipt of said withdrawal, if the exercise of this right is received by email.

MADHOCKEY will reimburse all payments received from the USER, excluding, where applicable, delivery costs, without undue delay and, in any case, before 14 calendar days have elapsed from the date on which it was informed of the USER's decision to withdraw from the contract. MADHOCKEY will make the reimbursement using the same payment method used by the USER for the initial transaction, unless the USER states otherwise and provided that the USER does not incur any costs as a result of the reimbursement. However, if the USER has expressly selected a delivery method other than the least expensive ordinary delivery method, MADHOCKEY will not be obliged to reimburse any additional costs arising therefrom.

The USER must return the products that make up the order to be returned to MADHOCKEY in perfect condition, without any undue delay and, in any case, no later than within 14 calendar days from the date on which he communicates his decision to withdraw from the contract to MADHOCKEY. This period will be considered fulfilled if the customer returns the goods before the 14 calendar day period has ended. The USER  will bear the direct costs of returning the order.

The USER will be responsible for any decrease in the value of the securities resulting from any manipulation of the securities other than that necessary to establish their nature, characteristics or operation.

MADHOCKEY provides the following form to USERS who, having purchased a product on this website, wish to withdraw from the sales contract. However, in order to facilitate the right of withdrawal, all fields in this form must be completed by the customer:

“For the attention of MADHOCKEY, S.L., with registered office at Calle Acuario, 29; 28938 Móstoles. Madrid:

I hereby inform you that I am withdrawing from the sales contract relating to the order placed through the website www.madhockey.es//www.madhockey.eu.

Order date: __/__/_____.

Order No.:

Client's name and surname:

Customer address:

Client's signature (in case it was delivered in paper):

Date:".

 

4. COMPLAINTS

Any claim that the USER considers appropriate will be attended to as soon as possible and can be made at the following contact addresses: info@madhockey.es.

 

5. FORCE MAJEURE

The parties shall not be liable for any failure due to force majeure. Fulfillment of the obligation shall be delayed until the cessation of the event of force majeure.

 

6. COMPETENCE

The USER may not assign, transfer or transmit the rights, responsibilities and obligations contracted in the sale. If any stipulation of these conditions is considered null or impossible to comply with, the validity, legality and compliance of the rest will not be affected in any way, nor will they be modified in any way. The USER declares to have read, know and accept these General Conditions in their entirety.

 

7. GENERALITIES OF THE OFFER

All sales and deliveries made by MADHOCKEY shall be deemed to be subject to these General Conditions. No modification, alteration or agreement contrary to MADHOCKEY's Commercial Proposal or stipulated herein shall have effect, unless expressly agreed in writing signed by MADHOCKEY, in which case, these particular agreements shall prevail.

Given the continuous technical advances and product improvements, MADHOCKEY reserves the right to modify its specifications with respect to the information provided in its advertising, until the value of the products offered is affected. These modifications will also be valid in the event that, for any reason, the possibility of supplying the products offered is affected.

 

8. PRICE AND VALIDITY PERIOD OF THE OFFER

The prices indicated for each product include Value Added Tax (VAT) or other taxes that may be applicable. These prices, unless expressly stated otherwise, do not include shipping, handling, packaging, shipping insurance or any other additional services attached to the product or service purchased.

The prices applicable to each product are those published on the website and will be expressed in EURO currency. The USER assumes that the economic value of some of the products may vary in real time. Before making the purchase, you can check on INLINE all the details of the quote: items, quantities, price, availability, shipping costs, charges, discounts, taxes and the total purchase price. Prices may change daily until the order is placed. Once the order is placed, prices will remain the same whether or not the products are available. All payments made to MADHOCKEY entail the issuance of an invoice in the name of the registered USER or the company name that the USER has provided at the time of placing the order. This invoice will be sent along with the purchased product to the email address provided by the USER. For any information about the order, the USER may contact us via the email address info@madhockey.es.

 

9. TRANSPORTATION COSTS

Prices do not include shipping or communication costs, installation or additional services, unless otherwise expressly agreed in writing.

Shipping costs indicated at checkout will apply regardless of the number of items and will be calculated based on the specifications and weight of the order.

The USER will always have the most economical option  Pick up your order in store. Ask at info@madhockey.es.

 

10. PAYMENT METHODS, FEES AND DISCOUNTS

The following payment methods are offered: Split payment with seQura, bank transfer and credit/debit card. If you select bank transfer, you will be provided by email with the details of the account to which you must make the transfer.

Split payment with seQura
Choose to pay at your own pace in the installments that suit you best for a fixed mini-month fee. Clear and transparent costs. With just 5 details and instant approval.

Sounds good, doesn't it? Make your purchases with seQura in a flash. No paperwork and no uploading of any documents. Easy, fast and secure.

1. Choose seQura as your payment method and select the number of installments when completing your order.
2. Fill in 5 details and we will instantly confirm your purchase. Today you only pay the first installment.
3. Enjoy your shopping and pay comfortably. Your payments will be made automatically every month.

If you have doubts, resolve them here.

 

11. PURCHASE PROCESS

Basket (budget simulation)

Any product from our catalogue can be added to the shopping cart. In the shopping cart, only the items, quantity, price and total amount will be displayed. Once the shopping cart is saved, taxes, charges and discounts will be calculated according to the payment and shipping information entered. Shopping carts have no administrative connection, they are just a section where you can simulate a budget without any commitment on either side.

An order can be placed from the shopping cart by following these steps for its correct formalization: 1. - Checking the billing information. 2. - Checking the shipping address. 3. - Selecting the payment method. 4. - Placing the order (purchase). Once the order has been processed, the system instantly sends an email to the SUPPLIER's management department.

 

Orders (purchase requests)

Within a maximum of 24 hours, on working days, an email will be sent confirming the status of the order.

 

12. APPLICABLE WARRANTIES

All products offered through the website are completely original, unless otherwise stated in their description. All have a two-year warranty period, in accordance with the criteria and conditions described in Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

 

13. WARRANTIES AND RETURNS

Unless proven otherwise, the products shall be deemed to be in compliance with the contract provided that they meet all the requirements set out below, unless due to the circumstances of the case any of them are not applicable:

a) They conform to the description made by MADHOCKEY.

b) They are suitable for the uses to which products of the same type are normally intended.

c) They are suitable for any special use required by the customer when this has been made known to MADHOCKEY at the time of entering into the contract, provided that the latter has accepted that the product is suitable for this use.

d) Present the usual quality and performance of a product of the same type that the client can reasonably expect, taking into account the nature of the product and, where applicable, the descriptions of the specific characteristics of the products made by MADHOCKEY.

e) MADHOCKEY describes the details, technical characteristics and photographs of the products provided by the manufacturer of the same, so it is not bound by these public statements.

There will be no liability for any lack of conformity that the USER is aware of or could not have ignored at the time of entering into the contract or that originates from materials supplied by the USER.

If the product does not comply with the contract, the USER may choose between demanding repair or replacement of the same, unless one of these options is impossible or disproportionate. From the moment the USER informs MADHOCKEY of the chosen option, both parties must comply. This decision of the USER is understood without prejudice to the provisions of the following article for cases in which repair or replacement fail to bring the product into compliance with the contract.

Any form of remedy that imposes costs on MADHOCKEY that are not reasonable compared to the other form of remedy, taking into account the value that the product would have if there were no lack of conformity, the relevance of the lack of conformity and whether the alternative form of remedy could be carried out without major inconvenience to the USER, will be considered disproportionate.

 

Rules for repair or replacement of the product

Repair and replacement shall be subject to the following rules:

a) They will be free of charge for the USER. This free of charge will include the necessary expenses incurred to remedy the lack of conformity of the products with the contract, especially shipping costs, as well as costs related to labor and materials.

b) They will be carried out within a reasonable period of time and without major inconvenience to the user, taking into account the nature of the products and the purpose they had for the USER.

c) The repair suspends the calculation of the periods referred to in the guarantee. The suspension period will begin when the USER makes the product available to MADHOCKEY and will end with the delivery to the USER of the repaired product. During the six months following the delivery of the repaired product, MADHOCKEY will be liable for the lack of conformity that led to the repair. It is presumed that the lack of conformity is the same when defects of the same origin as those initially reported are reproduced in the product.

d) If, once the repair has been completed and the product has been delivered, it is still not in compliance with the contract, the USER may demand its replacement, within the limits established in these conditions, or a reduction in price or termination of the contract.

 

14. APPLICABLE LAW AND JURISDICTION

These conditions shall be governed or interpreted in accordance with Spanish law in all matters not expressly stated. MADHOCKEY and the USER agree to submit any dispute that may arise from the provision of the products or services subject to these Conditions to the courts and tribunals of the USER's domicile.

In the event that the USER resides outside of Spain, the PROVIDER and the USER expressly waive any other forum, submitting to the Courts and Tribunals of Madrid (Spain).